Special Offers

Meetings Industry Association Certificate in Management Development

The Certificate has been developed as five distinct one day programmes, flexible enough for you to schedule this essential training around your work commitments. The programme has been carefully devised to provide a practical grounding in the key aspects of management in the meetings industry

Why you should enroll…
Delegates who complete all 5 modules will attain the necessary skills and knowledge to:

·         Increase revenue generation

·         Achieve higher customer satisfaction levels

·         Develop team dynamics

·         Improve business profitability

Leadership and Motivation
Get the most from your team through effective team management and motivation. Learn how to recognise different leadership styles and identify when they are used to best effect. Discuss a range of motivation techniques and understand how and why groups change so that you can manage the different roles within your team.
Practical Event Management
Gain expert knowledge on how to make every event a success. This programme reviews procedures and practices that will increase customer satisfaction and overall success. Take away practical suggestions you can put to use immediately to help make running successful events simpler and easier.
Sales Techniques
Make the most of sales opportunities and increase your bottom line. This one-day programme covers basic sales techniques, telephone sales techniques and negotiation skills. You'll be able to identify potential opportunities to increase revenue as well as learn the best ways to "close the sale" after attending this course.
Customer Choice for Managers
Learn how to manage your staff's customer service performance successfully. Managing and supervising customer service delivery is critical. This programme will help you to consistently meet customer needs by developing an effective approach to customer service. Handling difficult customers is a key component.
Business Planning Workshop
Understand how to analyse the business and plan ahead at an operational level. Critical for anyone in a management role is the ability to plan in advance, communicate plans to staff and have flexibility to review when circumstances change. This programme will provide you with the tools & insight required to plan for the success of your business.

 Dates:
1. Leadership and Motivation                             23rd August

2. Practical Event Management                          20th Sep

3. Sales Techniques                                            4th Oct

4. Customer Choice for Managers                    8th Nov

5. Business Planning                                          21st Nov

Cost
Stonebow are offering members and users of LondonMICE the full certificate for a reduced price of £800 + Vat (normal price £1000 + Vat); if you are interested in attending one of the courses on the programme these are available for the individual price of £200 + Vat.

Venue
The programme will be held at the Stonebow Training Centre in Uxbridge; London.

 To book or for more information - contact Annabel on 07768 433184 or annabel.thomson@stonebow.co.uk